Complaints? We’ll solve it together.
We do everything we can to ensure your order goes smoothly. However, if something goes wrong, we want to resolve it quickly and properly. Below you can read how we handle it.
1. Submit your complaint Send an email to [email protected]. Always include your order number, a clear description of your complaint, and a photo if applicable.
2. Response time You will receive a substantive response within 14 days. If we need more time to handle your complaint, we will let you know within which timeframe we will resolve it.
3. Not satisfied? Submit your complaint to WebwinkelKeur.
Direct contact Call our customer service: 085 06 88 53. Sometimes we cannot answer immediately due to busy periods or technical issues, but we will always call you back as soon as possible.
