Shipping & Returns

Shipping and returns

1. Shipping

1.1 Delivery Estimate
We always show a clear estimated delivery date on the product page, in your shopping cart, and during checkout. This way, you’ll know exactly when to expect your order.

1.2 Shipping Costs

Within the Netherlands & Belgium: Free shipping
Within Europe: €14.95 (free shipping on orders over €64.95)

1.3 Delivery Times

Netherlands & Belgium: Order on weekdays before 22:30 and usually receive your package the next day.
Europe: 1–4 business days, depending on the destination country.
Orders placed after 17:00 on Friday or during the weekend will be shipped on Monday.

2. Returns

2.1 Return Policy
At Koning Bamboe, we understand that sometimes you may want to return a product. Returns within the Netherlands & Belgium are free of charge.
For returns within Europe, we charge a fee of €14.95.

2.2 How to Return a Product

Log in to your account using your email and password.
No account? Create one using the same email address you used for your order.
Go to My Orders and select the order you’d like to return.
Choose the item and the reason for the return.
Upon approval, you will receive a return label by email within 24 hours.

Received a damaged item?
Please contact us immediately. You have three options:

Register your return through your account – receive a return label within 24 hours.
Visit our store for immediate support.
No account? Email us at [email protected] with your order number and a photo of the item.

3. Sustainable Stock & In-Store Pickup

3.1 Conscious Stock Policy
We deliberately maintain a smaller inventory to reduce waste. As a result, delivery times may be slightly longer in some cases.

3.2 Order & Collect
Need your order quickly? Choose Order & Collect. Place your order online, pick a collection time, and we’ll make sure it’s ready for you in-store.