1. Shipping
1.1 Delivery Estimate
We always show a clear estimated delivery date on the product page, in your shopping cart, and during checkout. This way, you’ll know exactly when to expect your order.
1.2 Shipping Costs
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Within the Netherlands & Belgium: Free shipping
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Within Europe: €14.95 (free shipping on orders over €64.95)
1.3 Delivery Times
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Netherlands & Belgium: Order on weekdays before 22:30 and usually receive your package the next day.
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Europe: 1–4 business days, depending on the destination country.
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Orders placed after 17:00 on Friday or during the weekend will be shipped on Monday.
2. Returns
2.1 Return Policy
At Koning Bamboe, we understand that sometimes you may want to return a product. Returns within the Netherlands & Belgium are free of charge.
For returns within Europe, we charge a fee of €14.95.
2.2 How to Return a Product
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Log in to your account using your email and password.
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No account? Create one using the same email address you used for your order.
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Go to My Orders and select the order you’d like to return.
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Choose the item and the reason for the return.
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Upon approval, you will receive a return label by email within 24 hours.
Received a damaged item?
Please contact us immediately. You have three options:
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Register your return through your account – receive a return label within 24 hours.
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Visit our store for immediate support.
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No account? Email us at [email protected] with your order number and a photo of the item.
3. Sustainable Stock & In-Store Pickup
3.1 Conscious Stock Policy
We deliberately maintain a smaller inventory to reduce waste. As a result, delivery times may be slightly longer in some cases.
3.2 Order & Collect
Need your order quickly? Choose Order & Collect. Place your order online, pick a collection time, and we’ll make sure it’s ready for you in-store.
4. Contact Details – Koning Bamboe
Address: Sluisweg 2D, 5145PE Waalwijk (Noord-Brabant), Netherlands
Email: [email protected]
Questions? Feel free to contact our customer service!